PAYMENT 3 TIMES WITHOUT CHARGES - DELIVERY 48H

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Your questions

ORDER

  • Is it possible to modify my order?

Yes, it is possible to modify your order. However, you only have 12 hours to make the change. 

You just have to send us a message on our mailbox (contact@madnesscuff.com), to inform us of the change in order. 

FAST DELIVERY

  • Can I change my delivery address?

Yes, it is possible to change my delivery address. However, you only have 12 hours to make the change.

You just have to send us a message in our mailbox (contact@madnesscuff.com), to inform us of the change in order.

  • When will I receive my order?

Delivery times are 48h-72h after dispatch (working days only)

If the order has not arrived after 5 working days after shipping, contact us via our mailbox (contact@madnesscuff.com).

  • Can I collect my order from a UPS relay point?

No, it is not yet possible to collect your order from a UPS relay point.

  • I have not yet received my package-how should I proceed?

Delivery times are 48h-72h (working days)

If the order has not arrived after 5 working days after shipping, contact us via our mailbox (contact@madnesscuff.com).

  • How to track my order?

You can track your order directly on the La Poste website.

  • Do you offer free shipping?

Yes, we offer free shipping. The delivery is free from 49 € of purchase.

  • My order is a gift-can you remove the invoice from the package?

It is possible to send the parcel without the invoice.

You just have to send us a message in our mailbox (contact@madnesscuff. Com), to inform us.

 

PROGRESS OF THE ORDER

  • How to order?

You can place your order online directly on our website madnesscuff.com

  • Has my order been placed successfully? 

Following your order, you will receive a confirmation email directly. If you have not received it, your order has failed.

In this case, you must repeat the order.

If this does not work, contact us via our mailbox (contact@madnesscuff.com).

  • Why did I not receive an order confirmation by email?

If you have not received a confirmation email, your order has not been completed.

If this does not work, contact us via our mailbox (contact@madnesscuff.com).

PAYMENT AND SECURITY

     -> PAYMENT AND FEES

  • What payment methods do you accept?

We accept payment by Credit Card

  • Has my payment been made successfully? 

If your payment has been made successfully, you will receive an order confirmation email.

If you have not received this email, check that your email address is spelled correctly.

      -> SECURITY AND CURRENCY

  • Is my payment data secure?

Your payment details are very secure.

We use the payment leader Stripe which ensures optimal security of your payment data.

  • Do you keep my payment details?

No, we do not store your payment data.

OTHER

      -> SPECIAL OFFERS

  • How do I use my promotional code?

When ordering, you can enter your code in the box provided. Following that, the reduction is automatically performed.

If that doesn't work, make sure the code is spelled correctly.

 

      -> COLLABORATION

  • I am an influential person on social media - is collaboration possible?

Yes it is possible.

Contact us via our mailbox: contact@madnesscuff.com


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